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1Weather Clock (Large) widget crashes, then unavailable until app reinstall

On a Motorola Droid X2 running Android 2.3.5, I can select & place the "1Weather Clock (Large)" widget from the Android widgets list, and it works just fine most of the time.

But, every few days, on average, a crash occurs and the widget disappears from the phone's home screen. There's a suggestion in the 1Weather FAQ on this site to reboot the phone if a widget isn't visible, but that hasn't helped me. If I tap and hold to try to put the same widget back on the home screen, I find it has disappeared from the list of available widgets.

I was able to get the widget back by uninstalling and reinstalling the entire 1Weather app, but that's kind of like a tourniquet for a paper cut. I presume it's intentional, to save users from further 1Weather crashes, but this particular widget is the right one for me, and I wonder about troubleshooting the crash and whether I can tweak something to let me keep adding it back from the list of widgets *without* having to r&r the whole app to get it back into that list.

Ray Collier

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Hi, could you tell us a little more about the crash itself?  We've seen one other case similar to this, but in that case our devs couldn't find a definitive answer. It appeared to be a case of the homescreen losing the widget.

Eric H. 0 votes
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I waited for another crash to see what I could report in detail to have been happening at the moment, but this latest time I just turned my phone's screen and found the widget gone, as opposed to witnessing the crash. Usually, I've been doing something relatively strenuous for the phone, like streaming video feeds and switching rapidly between apps, and usually I can tell the phone has experienced a crash or glitch because its normal operation pauses for a moment; afterward, the widget is gone from the home screen and its list of "Android widgets" that can be installed. Is there a log file on my phone that I could check and provide info from, etc., that would shed more specifically useful light on this?

Ray Collier 0 votes
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Addendum: A second time today--twice within 3 hours--I turned my phone's screen on (sorry, I left the last comment ambiguous by omitting "on" after "turned") to find the widget gone from my home screen. These last two times (both today), the phone was in my pocket and I hadn't been doing anything at all with it, let alone running it hard. The phone's default apps were running, plus 3 e-mail apps, and an IP cam viewing app, and a podcast app would be about it for what could have been running at the same time.

Ray Collier 0 votes
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We published a new 2.6 update.  Would you try the latest version and see if that makes any difference for you?

Eric H. 0 votes
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Sure! Ah but rats, nope, no difference--I uninstalled, reinstalled, placed the "1Weather Clock (Large)" widget, happened to see it update its background image once, and it seemed fine. Here a couple hours later, I powered on the phone to find the widget gone from the home screen and from the Android widgets list when I went to see if I could re-place it.

Ray Collier 0 votes
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HI, unfortunately we probably won't be able to help on this one, then. It's up to the OS/homescreen to take care of the widget for us and we don't know why it is "losing" it.

Eric H. 0 votes
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Maybe my somewhat older phone just isn't quite up to everything the "large" clock widget has going on. Between our last exchange and this one, I'd been trying the "1Weather Clock (Small)" widget instead, and it hadn't crashed during that time. Thanks for your help!

Ray Collier 0 votes
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I have a similar problem. Once a month or so the widget disappears from both my home screen and the list of 1weather widgets are no longer available. Rebooting does not help. I must uninstall and reinstall and reenter all the zip codes of interest. My strong guess is that this happens when I am updating other apps in Play Store. Perhaps some shared component?

Lynn H 0 votes